Customer Management

One of the best methods for customer relationship management is a proactive process to increase customer satisfaction. Discover proactive methods of CRM marketing.

Dec 7, 2009 - James Clausen

One of the best marketing techniques for customer relationship management is one-on-one interaction with the customer. Discover methods of marketing by association.

Dec 6, 2009 - James Clausen

Word of mouth marketing can be the best or the worst form of advertising. Use the WOW factor to increase customer retention with positive word of mouth marketing.

Dec 5, 2009 - James Clausen

Customer management and marketing tips to effectively close a sale, considered the most difficult in the selling process before forging a new customer relationship.

Dec 4, 2009 - Tel Asiado

This article looks at the benefits of the Christmas gift card in the context of offering Christmas deals and as part of the customer relationship management (CRM) process

Dec 3, 2009 - Guy Lecky-Thompson

Discover methods of creating customer satisfaction surveys for a high return rate. Make sure the right questions are asked to help improve customer retention.

Dec 3, 2009 - James Clausen

Ways to maintain customers' satisfaction, and ensure they keep coming back for more sales orders.

Dec 2, 2009 - Tel Asiado

Customer complaints should be listened to and appreciated. It is an important way to improve products and services, to satisfy customers and keep them.

Nov 29, 2009 - Tel Asiado

Tips for how to manage customers, like following up after a business sale and why it should be done, without disregarding their needs despite their promise of a sale.

Nov 28, 2009 - Tel Asiado

Brilliant ideas and insights to keep customers via successful marketing strategies, promotions, campaigns, and other marketing tactics.

Nov 28, 2009 - Tel Asiado

There are two interrelated information processing environments in a data warehouse, which serve different purposes for business analysts.

Nov 18, 2009 - Duane Sharp

With an increased focus by the customer on receiving excellent service, who has responsibility for providing the service?

Nov 4, 2009 - Jennifer Streeter

Using third-party agencies for business collections should only be a last resort. Most problems with receivables can easily be avoided with the right system in place.

Oct 12, 2009 - Michael Riley

Even difficult customers can be turned into satisfied clients with good Customer Service Management. Basic advice and specific steps for handling customer complaints.

Oct 8, 2009 - Thomas Alan Gray

What computer programs are available to manage a call center and why should a company invest in such a program?

Sep 28, 2009 - Fleur Hupston

Call logging software allows a company to get a professional customer care call center operational in a matter of hours and it does not have to be an expensive process.

Sep 25, 2009 - Fleur Hupston

The accelerating pace of the modern business climate has an effect on all aspects of business- customers, technology, organizational culture, and business strategies.

Sep 19, 2009 - Duane Sharp

During poor economic cycles many corporations attempt to survive while a small few continue to thrive. This article discusses how to gain market share in difficult times.

Jul 30, 2009 - Eric Coggins

Many reforms have been enacted in the banking industry because of its history of crisis, and consumers are now changing the way that they manage their money.

Jul 16, 2009 - Gail Cavanaugh

Some consumers are always a problem for businesses. Dishonesty is a two-way street and business and government predation has a flip side, consumer predation of them.

Jun 2, 2009 - Donald Reinhardt

From travel agencies to trains, from the airline industry to trucking firms, there are numerous benefits in the application of technology and CRM solutions.

Apr 28, 2009 - Duane Sharp

Plymouth Against Retail Crime (PARC) is a group of shop owners who have grouped together in order to tackle the issue of thefts from shops. Read how this scheme works.

Apr 28, 2009 - Christine Fadhley

Analytical tools for mining customer data fall into four categories, each of which leads to the final analysis and interpretation of the data.

Apr 12, 2009 - Duane Sharp

While revenue, EBITDA, and margins are just a few of many financial metrics, lesser known Net Promoter Score is the wave of the future to drive a company's growth engine.

Apr 10, 2009 - Ryan Haskell

A new approach to this marketing challenge gives customers control over a subset of information stored in CRM systems, enabling customers to provide input.

Mar 29, 2009 - Duane Sharp