Customer Management
All contributors in Customer Management
Crisis Economy Creates More Predatory Consumers
By: Donald Reinhardt
Some consumers are always a problem for businesses. Dishonesty is a two-way street and business and government predation has a flip side, consumer predation of them. more...
CRM Benefits in Transportation Industry
By: Duane Sharp
From travel agencies to trains, from the airline industry to trucking firms, there are numerous benefits in the application of technology and CRM solutions. more...
Shopkeepers Act to Curb Shoplifting Criminals
Plymouth Against Retail Crime (PARC) is a group of shop owners who have grouped together in order to tackle the issue of thefts from shops. Read how this scheme works. more...
CRM Benefits for Communications Sector
By: Duane Sharp
Some of the benefits of data warehousing and CRM solutions are specific to this industry sector and need to be assessed in the context of the business environment. more...
By: Duane Sharp
Analytical tools for mining customer data fall into four categories, each of which leads to the final analysis and interpretation of the data. more...
Net Promoters Drive a Company's Growth Engine
By: Ryan Haskell
While revenue, EBITDA, and margins are just a few of many financial metrics, lesser known Net Promoter Score is the wave of the future to drive a company's growth engine. more...
Two-Way Dialog: Customer Input to CRM
By: Duane Sharp
A new approach to this marketing challenge gives customers control over a subset of information stored in CRM systems, enabling customers to provide input. more...
All contributing articles in Customer Management (general)
